FREQUENTLY ASKED QUESTIONS

WHAT'S A "WASHPLEX"?

We're more than just a car wash- We custom design & program a new THEME every week, using the same audio/visual technology used in most theme park rides! Your kids are guaranteed to have a blast, while your vehicle gets a thorough, top-tier wash! Money-saving monthly memberships available, a brand new exciting experience every week, top-notch wash equipment, friendly & professional staff, and Cool Kid Zone Wednesdays

SO, THE EXPERIENCE CHANGES EVERY WEEK? HOW SO?

We've got a ton of exciting, immersive experience themes up our sleeve- And we will be showing new productions every week! New themes begin every Friday morning.  Our themes use customized audio and visual effects, light shows, lasers, and projections.  We have daily free giveaways for the kids that go along with the theme.  We even customize the scent of the wash soap!

HOW CAN I CANCEL MY COOL CLUB MEMBERSHIP?

Click here to be taken to our online cancellation request form.

ARE THERE DIFFERENT WASHES/PRICES TO CHOOSE FROM?

We have 4 different wash packages available for selection upon arrival.  For details, click here to see our membership packages (along with the pricing for our one-time washes).

WHAT ABOUT THE OTHER COOL WAVE LOCATIONS?

You will find several other Cool Wave Car Wash locations in Virginia, but the WashPlex is its own species!  Due to the advanced wash equipment, the "theme-park-like" audio and visual effects, and the additional immersive experiences at the WashPlex, our pricing and membership club is different than the other Cool Wave locations.  You will not be able to use your membership from other Cool Wave locations at the WashPlex. For more information, call us at 757-269-0200.

WHAT'S THE "COOL KID ZONE"?

Every Wednesday from 2pm-8pm, the WashPlex turns into the Cool Kid Zone!  We will be doing free giveaways for the kids, and our two mascots, Danny & Dolly Dolphin will be on site to dish out smiles and take photos. We also have a Punch Card Rewards Program with a selection of reward prizes in our WashPlex Treasure Chest!  Click here for more information.

WHAT'S THE "COOL CLUB"?

The Cool Club is the monthly WashPlex Membership Program! Become a member and you could be saving 50% on weekly washes!  To learn more or to enroll, stop by the WashPlex and speak to a representative at the pay stations, or simply click here!

STILL HAVE QUESTIONS? WE'RE HERE FOR YOU!  GIVE US A CALL AT 757-269-0200