FREQUENTLY ASKED QUESTIONS
HOW CAN I CANCEL MY COOL CLUB MEMBERSHIP?
Click here to be taken to our online cancellation request form.
WHAT MAKES WASHPLEX DIFFERENT?
The Washplex is one of the longest tunnels, at 255 feet long, not only in the Hampton Roads area, but also in the United States. Even with this length, we are still able to offer a quick, but effective wash with non-porous brushes eliminating the risk of scratching vehicles. With 24 vacuum spots, the wait time usually doesn't exist! Each vacuum spot offers 2 hoses that can be used simutanously to get the job done faster. We also offer towels and window cleaner near the entrance that all guest are able to use!
ARE THERE DIFFERENT WASHES/PRICES TO CHOOSE FROM?
We have 4 different wash packages available for selection upon arrival. For details, click here to see our membership packages (along with the pricing for our one-time washes).
WHAT ABOUT THE OTHER COOL WAVE LOCATIONS?
You will find several other Cool Wave Car Wash locations in Virginia, but the WashPlex is its own species! Due to the advanced wash equipment and the additional immersive experiences at the WashPlex, our pricing and membership club is different than the other Cool Wave locations. You will not be able to use your membership from other Cool Wave locations at the WashPlex. For more information, call us at 757-269-0200.
WHAT'S THE "COOL CLUB"?
The Cool Club is the monthly WashPlex Membership Program! Become a member and you could be saving 50% on weekly washes! To learn more or to enroll, stop by the WashPlex and speak to a representative at the pay stations, or simply click here!